Returns & Refunds
Our Returns and Refunds Policy
The Chef's Pantry & Little Black Bear Bakery
Please note that the Refunds and Returns Policy differs for The Chefs Pantry
and Little Black Bear Bakery . Please see the relevant sections below.
The Chef's Pantry Refunds and Returns Policy only:
We reserve the right in the event of an item not being available to substitute with an item(s) of equal or greater value. The cost of substituted goods and postage will be refunded if felt to be an unacceptable substitute.
Delivery / Claims
Please ensure that a full and correct address is given (with complete postcode) as any additional carriage costs resulting from errors will be charged. All items are insured. Claims for breakages or other damage must be made in writing to 'The Chef’s Pantry’ within 3 days of delivery. All goods and packages that are subject to a claim must be kept for inspection by the carrier. Damages during carriage must be noted on the carrier delivery note, otherwise claims are invalidated.
The Chef’s Pantry shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.
Refunds will only be given for faulty or damaged goods, please return the item(s) with proof of purchase. (Refunds, including postage, will only be credited with the same payment method as the original purchase)
Customers have the right to cancel an order within seven working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition unopened with seals intact and the Customer will be responsible for the cost of postage to return the goods to The Chef’s Pantry.
Little Black Bear Bakery Refunds and Returns Policy only:
If there is a problem with your order etc please contact The Little Black Bakery directly via this link.
We look forward to seeing you at the above events, contact the event organiser directly for ticket information. See you there...
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