Returns & Refunds
Our Returns and Refunds Policy
For
The Chef's Pantry & The Little Black Bear Bakery
Please note that the Refunds and Returns Policy differs for The Chefs Pantry
and The Little Black Bear Bakery . Please see the relevant sections below.
The Chef's Pantry Refunds and Returns Policy only:
We reserve the right in the event
of an item not being available to substitute with an item(s) of equal or
greater value. The cost of substituted goods and postage will be refunded if
felt to be an unacceptable substitute.
Delivery
/ Claims
Please
ensure that a full and correct address is given (with complete postcode) as any
additional carriage costs resulting from errors will be charged. All items are
insured. Claims for breakages or other damage must be made in writing to 'The Chef’s
Pantry’ within 3 days of delivery. All goods and packages that are subject to a
claim must be kept for inspection by the carrier. Damages during carriage must
be noted on the carrier delivery note, otherwise claims are invalidated.
Liability
The
Chef’s Pantry shall not be liable for any loss which might occur after the
parcel has been signed for on delivery. Our liability, in any circumstance and
whatsoever the consequences, relating to any parcel ordered is limited to the
invoice value of the parcel itself.
Refunds
Refunds
will only be given for faulty or damaged goods, please return the item(s) with
proof of purchase. (Refunds, including postage, will only be credited with the
same payment method as the original purchase)
Cancelled
Orders
Customers
have the right to cancel an order within seven working days from the day after
goods have been delivered. Customers will be entitled to a full refund of the
price paid, provided that the goods are returned in the same saleable condition
unopened with seals intact and the Customer will be responsible for the cost of
postage to return the goods to The Chef’s Pantry.
The Little Black Bear Bakery Refunds and Returns Policy only:
If there is a problem with yuour order etc please contact The Little Black Bakery directly via this link.
We look forward to seeing you at the above events, contact the event organizer directly for ticket information. See you there...
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Julius Caesar (ROME)